
Lotus Sculpture
does NOT, in any way, share any email information with any third party.
We value our clients and their personal information and do not wish to tarnish the reputation for quality and
trust, which we have taken care to build.
All credit card information is
deleted exactly one month after purchase to ensure the integrity of your
credit card and Lotus Sculpture.
Attention International Customers Please read the following!
If you are
an international customer you may proceed through our regular checkout,
however, please be advised that the shipping charges will not be included.
The exact costs for international shipments
will be sent to you via e-mail. This
rule does not apply to Canada.
Lotus Sculpture uses UPS
ground to ship to Canada. Canadian customers please go through
regular online checkout. As noted below you will not be charged a duty
for importing our sculptures by your government.
As a convenience to our
international clients we charge you exactly what UPS, the US Postal Service or
FedEx charges Lotus Sculpture plus $10 for packing materials.
We ship all international
packages with documentation from the archeology department of the government
of either India, Bangladesh or Thailand that proves the statue was crafted in
Asia.
Many countries do NOT
charge import taxes from Handicrafts originating in India, Bangladesh or
Thailand. The official documents prove that the piece was created in
Asia thus you will not be charged extra duties.
The customer is responsible for whatever
duties apply to the statue.
All
sculptures will be shipped out within 24 hours of the order if ordered before
11AM Monday through Friday. Lotus Sculpture uses UPS Ground to ship products
weighing up to 150 pounds. For items over 150 pounds, we use freight
ground service, ABF Shipping. If you require a lift gate there will be an extra $93
charge.
UPS standard ground shipping takes 2-7 days for delivery. If your order
requires overnight or speedy delivery please request this in the “Special
Instructions” box within the shipping instructions section of checkout.
Someone will contact you to accommodate your request.
Lotus Sculpture packs each sculpture with care, and ships each package with full insurance.
We also provide you with a tracking number
to track your shipment's journey to your home.
We take
utmost care
in shipping and packing each sculpture. It
is so important to us that each sculpture arrives whole and undamaged.
We use double-thick, corrugated cardboard boxes for all UPS deliveries.
For all freight
deliveries, a
wooden box is built to fit that individual sculptures' dimensions. Each
piece is packed in one layer of packing material then wrapped with extra thick
bubble wrap. Then the sculpture is packed with a layer of packing
material with at least four inches thick between your bubble wrapped sculpture
and the corrugated box or wood crate.
Handling and packaging are included
in the shipping price for both UPS and Freight delivery charges.
The
price of shipping is based upon the weight of the sculpture.
If you would like to
pick up your order
at our Greenwich, Connecticut location select the “pick up” option in the drop
down menu in the shipping section of the checkout.
Lotus Sculpture is located in the heart of Greenwich on 46 Milbank Avenue,
Greenwich, CT 06830. Lotus
Sculpture will contact you after you have purchased your item to arrange a
pick up time and date.
If you live in the towns of Greenwich, Stamford, Ridgefield, Darien and New
Canaan Connecticut local delivery
can be arranged for $20 regardless of size or amount of sculptures. (All
products in the Granite Sculpture section are excluded from local delivery)
All customers requiring freight ground shipment will be contacted prior to
shipping.
Return
Policies
Lotus
Sculpture will accept returns on any purchases within 30 days for
money
back, exchange or credit.
The shipping charges are not refunded on returns. A 3% service charge is
applied to returns. The
sculpture
must be sent back fully insured and postage paid to Lotus Sculpture,
46 Milbank Ave. Greenwich, Ct 06830. Please
contact us at 1 866-LOTUS-12 before returning the item.
Return delivery fees must be pre-paid and any additional delivery fees
incurred at time of original delivery are non-refundable.
If a
sculpture has been damaged in shipping please notify Lotus Sculpture within 48
hours so that the proper insurance measures can be taken. Be sure to
keep all of the packaging materials which will be needed for inspection by the
shipping company. Again, we take utmost care to make sure that any damage
does not happen in the first place.
At Lotus Sculpture we believe in 100% customer satisfaction and we will work
to achieve this goal.
Click
here to read some of our satisfied customers comments.
If you
would like further information, you may contact us at 1(866) LOTUS-12 or (203)
629-0902.
Payment
Lotus
Sculpture accepts Visa
, MasterCard
and Discover
credit
cards.
Money
orders and cashiers checks are also accepted. Please make
money orders and cashiers checks payable to Lotus Sculpture.
No personal
checks please.
To make ordering easier we accept
Yahoo Wallet
and Paypal
.
The Paypal
address to send payment to is; info@lotussculpture.com.