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Lotus Sculpture does NOT, in any way, share any email information with any third party. We value our clients and their personal information and do not wish to tarnish the reputation for quality and trust, which we have taken care to build. All credit card information is deleted exactly one month after purchase to ensure the integrity of your credit card and Lotus Sculpture. If you are
an international customer you may proceed through our regular checkout,
however, please be advised that the shipping charges will not be included.
The exact costs for international shipments
will be sent to you via e-mail. This
rule does not apply to Canada. As a convenience to our international clients we charge you exactly what UPS, the US Postal Service or FedEx charges Lotus Sculpture plus $10 for packing materials. We ship all international packages with documentation from the archeology department of the government of either India, Bangladesh or Thailand that proves the statue was crafted in Asia. Many countries do NOT charge import taxes from Handicrafts originating in India, Bangladesh or Thailand. The official documents prove that the piece was created in Asia thus you will not be charged extra duties. The customer is responsible for whatever duties apply to the statue. All
sculptures will be shipped out within 24 hours of the order if ordered before
11AM Monday through Friday. Lotus Sculpture uses UPS Ground to ship products
weighing up to 150 pounds. For items over 150 pounds, we use freight
ground service, ABF Shipping. If you require a lift gate there will be an extra $93
charge. We take utmost care in shipping and packing each sculpture. It is so important to us that each sculpture arrives whole and undamaged. We use double-thick, corrugated cardboard boxes for all UPS deliveries. For all freight deliveries, a wooden box is built to fit that individual sculptures' dimensions. Each piece is packed in one layer of packing material then wrapped with extra thick bubble wrap. Then the sculpture is packed with a layer of packing material with at least four inches thick between your bubble wrapped sculpture and the corrugated box or wood crate. Handling and packaging are included in the shipping price for both UPS and Freight delivery charges. The
price of shipping is based upon the weight of the sculpture. Return Policies Lotus
Sculpture will accept returns on any purchases within 30 days for
money
back, exchange or credit.
The shipping charges are not refunded on returns. A 3% service charge is
applied to returns. The
sculpture
must be sent back fully insured and postage paid to Lotus Sculpture,
46 Milbank Ave. Greenwich, Ct 06830. Please
contact us at 1 866-LOTUS-12 before returning the item. If a
sculpture has been damaged in shipping please notify Lotus Sculpture within 48
hours so that the proper insurance measures can be taken. Be sure to
keep all of the packaging materials which will be needed for inspection by the
shipping company. Again, we take utmost care to make sure that any damage
does not happen in the first place.
Lotus
Sculpture accepts Visa Money orders and cashiers checks are also accepted. Please make money orders and cashiers checks payable to Lotus Sculpture. No personal
checks please.
To make ordering easier we accept
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