Lotus Sculpture Policies
Privacy: Lotus Sculpture will never share any of your personal information with any third party.
Satisfaction Guaranteed: At Lotus Sculpture we believe in 100% customer satisfaction and we will work to achieve this goal. Please read some of our satisfied customers comments.
Payment: Lotus Sculpture accepts American Express, Visa, MasterCard and Discover credit cards, as well as Paypal. We also accept personal checks, money orders, and bank wires. Payments must first clear before sculptures are shipped.
Returns: Lotus Sculpture will accept returns on any purchases within 30 days for money back, exchange, or credit. No questions asked! Shipping charges are refunded on returns that are the fault of Lotus Sculpture, or if there is the unlikely event of damage during shipping. Lotus Sculpture does not refund shipping charges if the customer simply does not like the statue. A 3% service charge is applied to returns. The return fee and shipping charges are waived if Lotus Sculpture or the shipping company is at fault. If the customer is returning the sculpture, it must be sent back fully insured and postage paid to Lotus Sculpture, 1834 Ord Way Oceanside, CA 92056. Please contact us at (760)994-4455 or [email protected] before returning the statue. Only after the return is received and the statue is in good condition will the refund be issued. For all statues being returned by freight the customer is responsible for the crating of the sculpture. The same rules apply to crated returns; if the customer simply does not like the statue then the customer must pay the shipping to and the return fees. If there is something wrong with the sculpture then Lotus Sculpture pays the return shipping fee.
Purchase Orders: In order for a sculpture to be shipped out we must be paid in full. We do not ship using only a purchase order unless previous arrangements have been made.
Sales and Coupons: Lotus Sculpture can only honor one coupon at a time. During a storewide sale a customer can use one coupon for a further discount. Two coupons cannot be used for the same order.
Reserving a Sculpture: All of our sculptures are one of a kind pieces. Once a piece is sold it is usually gone forever. If you are interested in buying a piece but do not want someone else to buy it while you thinking about the purchase, you can reserve the piece for up to 2 weeks. Please contact us at 760-994-4455 or [email protected] about reserving a sculpture.
Layaway: We do accept layaway orders. We are very flexible and allow the statue to be paid off as the customers' budget allows in weekly, biweekly, or monthly payments. Please contact us at 760-994-4455 or [email protected] about discussing terms that will allow you to purchase a beautiful sculpture for your home, altar, or garden.