Domestic Shipping Information

Shipping   Most sculptures will be shipped out within 24 hours of the order if ordered before 12 noon EST Monday through Friday. Lotus Sculpture uses UPS Ground to ship products weighing up to 90 pounds.  Exceptions to the rule are larger statues that need a crate or extra packaging to ensure they arrive safely.  We do not ship on weekends. 

Shipping Rates  Shipping rates are automatically calculated during checkout by the total size and weight of the items being shipped and by the distance from our store in Greenwich, Connecticut.  You can see the shipping costs by starting the checkout process and placing your address in the shipping address boxes or you can email us; info@lotussculpture.com or call us 866 LOTUS-12, 203-629-0902 for a shipping quotation.

UPS  UPS standard ground shipping takes 2-7 days for delivery. We offer 2 day and 3 day air service from UPS.  UPS does not deliver on Saturday unless specified in the “Special Instructions for Shipping" box during checkout.  $12.50 will be manually added to your order for Saturday deliveries. 
If your order requires any special needs please make your request in the “Special Instructions for Shipping" box within the shipping instructions section of checkout. Someone will contact you to accommodate your request.
There will be a  surcharge that will be added to the shipment on statues sent to Alaska and Puerto Rico.

For International Shipping please reference our international shipping section>>>

Shipments over 150 Pounds; ABF Shipping   For items over 150 pounds, we use a white glove, freight ground service; ABF Shipping. 

Insurance   Lotus Sculpture packs each sculpture with care, and ships each package with full insurance. 

Tracking Numbers  After your order and the pieces has been picked up by either UPS or ABF shipping we will email you the UPS or ABF tracking number to your email address to track your shipment's journey to your home. 

Packing  We take utmost care in shipping and packing each sculpture.  It is so important to us that each sculpture arrives  whole and undamaged.  We use corrugated cardboard boxes for all UPS deliveries.  For all freight deliveries, a wooden box is built to fit that individual sculptures' dimensions.  Each piece is packed in one layer of packing material then wrapped with extra thick bubble wrap.  Then the sculpture is packed with a layer of packing material with at least four inches thick between your bubble wrapped sculpture and the corrugated box or wood crate.  Handling and packaging are included in the shipping price for both UPS and Freight delivery charges.

Lotus Sculpture uses recycled materials for our packing materials consisting of recycled paper and shredded newspaper.  If we use peanuts they are recycled peanuts.

Pick up    If you would like to pick up your order in our warehouse in Greenwich, Connecticut location select the Pick Up option in the drop down menu in the shipping section of the checkout.  Lotus Sculpture is located in Greenwich on 46 Milbank Avenue, Greenwich, CT 06830.  Lotus Sculpture will contact you after you have purchased your item to arrange a pick up time and date.

Damage  We take utmost care to insure that a sculpture is not damaged in shipping by packing each piece with care.  However, no matter how perfectly a sculpture is packed the journey from our store to your home is out of our hands.  If a sculpture has been damaged in shipping please notify Lotus Sculpture within 48 hours so that the proper insurance measures can be taken.  Be sure to keep all of the packaging materials which will be needed for inspection by the shipping company.   Again, we take utmost care to make sure that any damage  does not happen in the first place.  In the event of a piece arriving damaged Lotus Sculpture will pay for the return shipping and you will not be charged any service charges.

Return to customer service