|
Shipping
Most
sculptures will be shipped out within 24 hours of the order if ordered before
12 noon EST Monday through Friday. Lotus Sculpture uses UPS Ground to ship
products weighing up to 90 pounds. Exceptions to the rule are larger
statues that need a crate or extra packaging to ensure they arrive safely.
We do not ship on weekends.
Shipping
Rates Shipping rates are automatically
calculated during checkout by the total size and weight of the items being
shipped and by the distance from our store in Greenwich, Connecticut. You
can see the shipping costs by starting the checkout process and placing your
address in the shipping address boxes or you can email us;
info@lotussculpture.com or call
us 866 LOTUS-12, 203-629-0902 for a shipping quotation.
UPS
UPS standard ground shipping takes 2-7 days for delivery. We offer 2 day and 3
day air service from UPS. UPS does not deliver on Saturday unless
specified in the “Special Instructions for Shipping" box during checkout.
$12.50 will be manually added to your order for Saturday deliveries.
If your order
requires any special needs please make your request in the “Special
Instructions for Shipping" box within the shipping instructions section of checkout.
Someone will contact you to accommodate your request.
There will be a surcharge that will be added to the shipment on statues
sent to Alaska and Puerto Rico.
For International Shipping
please reference our international shipping section>>>
Shipments over 150
Pounds; ABF Shipping For items over
150 pounds, we use a white glove, freight ground service; ABF Shipping.
Insurance
Lotus Sculpture packs each sculpture with care, and ships each package
with
full insurance.
Tracking Numbers
After your order and the pieces has been picked up by either UPS or ABF
shipping we will email you the UPS or ABF
tracking
number to your email address to track your shipment's journey to your home.
Packing
We
take utmost care in
shipping and packing each sculpture. It is so important to us that each sculpture
arrives whole and undamaged. We use corrugated
cardboard boxes for all UPS deliveries. For all freight deliveries, a wooden
box is built to fit that individual sculptures' dimensions. Each piece is
packed in one layer of packing material then wrapped with extra thick bubble
wrap. Then the sculpture is packed with a layer of packing material with at least four inches thick
between your bubble wrapped sculpture and the corrugated box or wood crate.
Handling
and packaging are included in the shipping price for
both UPS and Freight delivery charges.
Lotus Sculpture uses
recycled materials for our packing materials consisting of recycled paper and
shredded newspaper. If we use peanuts they are recycled peanuts.
Pick up
If you would like to
pick up your order
in our New York City Store or
in our
warehouse in Greenwich, Connecticut location select the
Pick Up option in the drop down menu in the shipping
section of the checkout. Lotus
Sculpture is located in the heart of East village in New York City, 149 Avenue
C between 9th and 10th Street. Our warehouse is located in Greenwich on 46 Milbank Avenue,
Greenwich, CT 06830. Lotus
Sculpture will contact you after you have purchased your item to arrange a
pick up time and date.
Damage
We take
utmost care to insure that a sculpture is not damaged in shipping by
packing each piece with care. However, no matter how perfectly a
sculpture is packed the journey from our store to your home is out of our
hands. If a
sculpture has been damaged in shipping please notify Lotus Sculpture within 48
hours so that the proper insurance measures can be taken. Be sure to
keep all of the packaging materials which will be needed for inspection by the
shipping company. Again, we take utmost care to make sure that any damage
does not happen in the first place. In the event of a piece arriving
damaged Lotus Sculpture will pay for the return shipping and you will not be charged
any service charges.
Return to customer
service
|