Shipping and Policies

Lotus Sculpture does NOT, in any way, share any information with any third party.  We value our clients and their personal information and do not wish to tarnish the reputation for quality and trust, which we have taken care to build.

All credit card information is deleted exactly one month after purchase to ensure the integrity of your credit card and Lotus Sculpture.

All sculptures will be shipped out within 24 hours of the order if ordered before 11AM Monday through Friday. Lotus Sculpture uses UPS Ground to ship sculpture weighing up to 150 pounds.  For items over 150 pounds, we use freight ground service, ABF Shipping.  If you require a lift gate there will be an extra $93 charge.

UPS Ground shipping takes 1-7 days for delivery. We offer 2 day and 3 day air service from UPS.  If your order requires any special needs please make your request in the “Special Instructions” box within the shipping instructions section of checkout. Someone will contact you to accommodate your request.

Lotus Sculpture packs each sculpture with care, and ships each package with full insurance.  We also provide you with a tracking number to track your shipment's journey to your home.  To track your shipment visit our track your product page on our website. 

We take utmost care in shipping and packing each sculpture.  It is so important to us that each sculpture arrives  whole and undamaged.  We use double-thick, corrugated cardboard boxes for all UPS deliveries.  For all freight deliveries, a wooden box is built to fit that individual sculptures' dimensions.  Each piece is packed in one layer of packing material then wrapped with extra thick bubble wrap.  Then the sculpture is packed with a layer of packing material with at least four inches thick between your bubble wrapped sculpture and the corrugated box or wood crate. 

Handling and packaging are included in the shipping price for both UPS and Freight delivery charges.

If you would like to pick up your order at our Greenwich, Connecticut location select the Pick Up option in the drop down menu in the shipping section of the checkout.  There is no shipping charge added for pick up.  Lotus Sculpture is located in the heart of Greenwich on 46 Milbank Avenue, Greenwich, CT 06830.  Lotus Sculpture will contact you after you have purchased your item to arrange a pick up time and date.

If you live in the towns of Greenwich, Stamford, Ridgefield, Darien and New Canaan Connecticut local delivery can be arranged for $20 regardless of size or amount of sculptures. (All products in the Granite Sculpture section are excluded from local delivery)

All customers requiring freight ground shipment will be contacted prior to shipping. 

Lotus Sculpture will accept returns on any purchases within 30 days for money back, exchange or credit.  The shipping charges are not refunded on returns.  A 3% service charge is applied to returns.  The sculpture must be sent back fully insured and postage paid to Lotus Sculpture, 46 Milbank Ave. Greenwich, Ct 06830.  Please contact us at 1 866-LOTUS-12 before returning the item.

Return delivery fees must be pre-paid and any additional delivery fees incurred at time of original delivery are non-refundable.

If a sculpture has been damaged in shipping please notify Lotus Sculpture within 48 hours so that the proper insurance measures can be taken.  Be sure to keep all of the packaging materials which will be needed for inspection by the shipping company.   Again, we take utmost care to make sure that any damage  does not happen in the first place.

At Lotus Sculpture we believe in 100% customer satisfaction and we will work to achieve this goal.  Click here to read some of our satisfied customers comments.  If you would like further information, you may contact us at 1(866) LOTUS-12 or (203) 629-0902.

Lotus Sculpture accepts Visa , MasterCard and Discover credit cards.

Money orders and cashiers checks are also accepted.  Please make money orders and cashiers checks payable to Lotus Sculpture.  

No personal checks please. 
To make ordering easier we accept Yahoo Wallet and Paypal  .   The Paypal address to send payment to is; info@lotussculpture.com.