International Shipping Information
Ordering for International Customers: If you are an international customer you may proceed through our regular checkout or call in your order at: 1-760-994-4455. International shipping charges will be added to your order except Canada where it is immediately calculated. Please email email@example.com or call us 760-994-4455 to receive a shipping quote. Please include the item number of the statue you are interested in purchasing.
Lotus Sculpture uses both TNT Express and DHL Express for international shipping to all other locations besides Canada. We have found that TNT is usually the least expensive option. Shipping times to anywhere in the world runs between 4-8 days. We can also use any service of the client's choosing.
International Shipping Charges: Please be advised that the shipping charges will not be included at the time of checkout and will come out as $0. You can obtain a shipping quote by requesting a shipping estimate by clicking the link for "International Shipping Estimate" next to the Add To Cart button. The exact costs for international shipments will be sent to you via e-mail. After your order we will add the shipping charges and email you a new receipt.
Freight Shipping overseas: We often ship larger statues by air overseas. For this we use TNT Special Services as they give the most competitive prices. You can get a a freight shipping quote by asking us for a shipping estimate by clicking the "click here for a shipping estimate" link next to the Add To Cart button. During the ordering process the shipping price will come up as $0. Shipping will be manually added to the invoice after the order and a new invoice will be emailed to you.
If a combination of statues are purchased that weigh over 150 pounds shipping will come out as $0. Shipping will be manually added to the invoice after the order and a new invoice will be emailed to you. You can always email us at firstname.lastname@example.org for any shipping quote.
For all our heavy large statues we build a custom crate for the sculpture so that it is packed safely for the journey. The crate is made using a pallet so that it can be easily moved during the shipping process. We build a crate around the statue on the pallet and then brace the statue inside using 2x4s so the sculpture does not shift during its journey.
We do not charge anything for crating the sculpture. We pass on the exact shipping charges to you that we are charged by the shipping company.
The freight delivery charges include insurance, a residential, lift gate delivery to your home. For all residential deliveries the shipping company will contact you prior to delivery to set up a day and time frame where you will be home for delivery.
We ask you to please look over the crate when the delivery is made and note if there is any damage to the crate on the delivery receipt you are given by the driver.
Canadian Orders: Lotus Sculpture uses "UPS Standard to Canada" for Canadian shipping. Canadian customers please go through regular online checkout. Shipping charges are applied automatically. The only exception is if you order a statue that, when packed, weighs over 150 pounds or if you order a combination of statues that weighs over 150 pounds. For all statues weighing over 150 pounds we ship using a freight carrier and the shipping will be calculated as $0.
Canadian Freight: All statues weighing over 150 pounds when packed will be shipped using freight. After the order we will email you a freight quote for your approval. After you approve the freight charges we will send you a new invoice with the freight charges added to the receipt. You can also obtain a shipping estimate by clicking the "click here for a shipping estimate" link next to the Add To Cart button. Please see "Freight Shipping Overseas" for more information on how we pack and delivery information.
Customs and Duties: There may be duties or taxes importing a Lotus Sculpture into your country. Please check with your government to determine the duties as they vary country to country. For most international countries customs charges are the same as sales tax. The customer is responsible for whatever duties apply to the statue. Lotus Sculpture is not responsible for any delays that occur because of a countries customs laws.