Domestic UPS & Freight Shipping
Shipping: Most sculptures will be shipped within 24 hours of the order if ordered before 2 PM, Pacific Standard Time, Monday through Friday. Lotus Sculpture uses UPS Ground to ship products weighing up to 150 pounds when fully packed. Exceptions to this rule are larger statues that need a crate or extra packaging to ensure they arrive safely. For items over 150 pounds, we use a white glove, freight ground service, R&L Carriers. We do not ship on weekends.
Shipping Rates: Shipping rates are automatically calculated during checkout by the total size and weight of the items being shipped, as well as by the distance from our store in Oceanside, California. You can see the shipping costs by starting the checkout process and placing your address in the shipping address boxes. You may also email us: firstname.lastname@example.org or call us at: 866-LOTUS-12 or 760-994-4455 for a shipping quotation.
UPS: UPS standard ground shipping takes 2-7 days for delivery. We offer 1 day, 2 day, and 3 day air service from UPS. UPS does not deliver on Saturday unless specified in the "Special Instructions for Shipping" box during checkout. $12.50 will be manually added to your order for Saturday deliveries.
If your order requires any special needs please make your request in the "Comments" box within the shipping instructions section of checkout. Someone will contact you to accommodate your request.
There will be a surcharge that will be added to the shipment on statues sent to Alaska and Puerto Rico.
Insurance: Lotus Sculpture packs each sculpture with great care and ships each package with full insurance.
Tracking Numbers: Once your order has been picked up by either UPS or R&L shipping we will email you a tracking number.
Packing: We take utmost care in shipping and packing each sculpture. It is extremely important to us that each sculpture arrives whole and undamaged. We use an Instapak custom foam system and corrugated cardboard boxes for all UPS deliveries. The foam packing is a state of the art packaging method that molds to the exact contours of each individual sculpture giving complete protection.
For all freight deliveries, a custom wooden box is built to fit individual sculpture dimensions. Wooden braces are used to make sure that the piece does not move in the box during the shipping process. Handling and packaging are included in the shipping price for both UPS and Freight delivery charges.
Damage: We take utmost care to insure that a sculpture is not damaged in shipping by packing each piece with care. However, no matter how perfectly a sculpture is packed, the journey from our store to your home is out of our hands. If a sculpture has been damaged in shipping please notify Lotus Sculpture within 48 hours so that the proper insurance measures can be taken.
Be sure to keep all of the packaging materials which will be needed for inspection by the shipping company.
In the event of a piece arriving damaged Lotus Sculpture will pay for the return shipping and you will not be charged any service charges.
Pick up: If you would like to pick up your order in our warehouse in Oceanside, California, select the CA Pick Up option in the shipping section of the checkout. Lotus Sculpture is located in Oceanside on 1834 Ord Way, Oceanside, CA 92056. Lotus Sculpture will contact you after you have purchased your item to arrange a pick up time and date.