Domestic UPS & Freight Shipping
Click here to learn about International Shipping.
Shipping: Most sculptures will be shipped within 24 hours of the order if ordered before 2 PM, Pacific Standard Time, Monday through Friday. Lotus Sculpture uses UPS to ship products weighing up to 150 pounds when fully packed. Exceptions to this rule are larger statues that need a crate or extra packaging to ensure they arrive safely. For items over 150 pounds, we use an assortment of freight companies including Roadrunner Transport and R&L Carriers. We do not ship on weekends.
Shipping Rates: Shipping rates for packages under 150 pounds when packed are shipped using UPS. Shipping rates are automatically calculated during checkout by the total size and weight of the items being shipped, as well as by the distance from our store in Oceanside, California. (For statues weighing over 150 pounds see Freight Shipping below). You can see the shipping costs by starting the checkout process and placing your address in the shipping address boxes. You may also email us: [email protected] or call us at: 866-LOTUS-12 or 760-994-4455 for a shipping quotation.
UPS: UPS standard ground shipping takes 1-7 business days for delivery. We offer 1 day, 2 day, and 3 day air service from UPS.
UPS does not deliver on Saturday unless specified in the "Special Instructions for Shipping" box during checkout. $12.50 will be manually added to your order for Saturday deliveries.
In order to get a shipping estimate please click on the link "UPS Shipping for USA & Canada" link next to the Add To Cart button.
If your order requires any special needs please make your request in the "Comments" box within the shipping instructions section of checkout. Someone will contact you to accommodate your request.
There will be a surcharge that will be added to the shipment on statues sent to Alaska and Puerto Rico.
Freight Shipping: All statues that weigh over 150 pounds after they are packed will be shipped using a freight carrier which is either R&L Carriers or Roadrunner Transport. You can get a a freight shipping quote by clicking the Calculate Shipping link beneath to the Add To Cart button. During the ordering process the freight shipping price will automatically be calculated in the price of the statue.
If a combination of statues are purchased that weigh over 150 pounds shipping be automaically calculated and sent via a freight carrier. You can always email us at [email protected] for any shipping quote.
For all our heavy large statues we build a custom crate for the sculpture so that it is packed safely for the journey. The crate is made using a pallet so that it can be easily moved during the shipping process. We build a crate around the statue on the pallet and then brace the statue inside using 2x4s so the sculpture does not shift during its journey.
We do not charge anything for crating the sculpture. We pass on the exact shipping charges to you that we are charged by the shipping company.
The freight delivery charges include insurance, a residential, lift gate delivery to your home. For all residential deliveries the shipping company will contact you prior to delivery to set up a day and time frame where you will be home for delivery.
We ask you to please look over the crate when the delivery is made and note if there is any damage to the crate on the delivery receipt you are given by the driver. If there is damage to the freight and nothing is noted on the delivery receipt thaen we are unable to file an insurance claim.
If the delivery driveway has any obstacles that would prevent the truck from making the delivery, such as a narrow or dirt/gravel driveway, overhanging trees or just not enough space for a truck, please let us know before we ship. We should be able to find a suitable freight company before shipping the freight that can handle the obstacles. If the freight company is not able to delvier the statue because of any of these circumstances and we were not notified beforehand, then the customer must bear the charges of the redelivery expenses.
Tracking Numbers: Once your order has been picked up by either UPS, Roadrunner or R&L Carriers we will email you a tracking number.
Packing: We take utmost care in shipping and packing each sculpture. It is extremely important to us that each sculpture arrives whole and undamaged. We use an Instapak custom foam system and corrugated cardboard boxes for all UPS deliveries. The foam packing is a state of the art packaging method that molds to the exact contours of each individual sculpture giving complete protection.
For all freight deliveries, a custom wooden box is built to fit individual sculpture dimensions. Wooden braces are used to make sure that the piece does not move in the box during the shipping process. Handling and packaging are included in the shipping price for both UPS and Freight delivery charges.
Insurance: Lotus Sculpture packs each sculpture with great care and ships each package with full insurance. If there is any damage to a sculpture please notify us immediately. Save all the packaging materials.
Damage: We take utmost care to insure that a sculpture is not damaged in shipping by packing each piece with care. However, no matter how perfectly a sculpture is packed, the journey from our store to your home is out of our hands. If a sculpture has been damaged in shipping please notify Lotus Sculpture within 48 hours so that the proper insurance measures can be taken.
Be sure to keep all of the packaging materials which will be needed for inspection by the shipping company. Without it we will not be able to make a claim with UPS as they require all the original packing materials.
In the event of a piece arriving damaged Lotus Sculpture will pay for the return shipping and you will not be charged any service charges.
Pick up: If you would like to pick up your order in our warehouse in Oceanside, California, select the CA Pick Up option in the shipping section of the checkout. Lotus Sculpture is located in Oceanside on 1834 Ord Way, Oceanside, CA 92056. Lotus Sculpture will contact you after you have purchased your item to arrange a pick up time and date.